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Capability 15: Volunteer Management
Volunteer management is the ability to coordinate the identification, recruitment, registration, credential verification, training, and engagement of volunteers to support the jurisdictional public health agency’s response to incidents of public health significance.
16 products
[ Website, Podcast ]

Foster relationships with community partners and incorporate volunteers into local preparedness and response.

This toolkit was developed to help hospitals and public health agencies integrate volunteer support into hospital inpatient, emergency department, and incident response operations through deployment of just-in-time training (JITT) and exercise curricula.

Mesa County Advanced Practice Center
 
[ PDF, HostedVideo, Word, PowerPoint ]
Partner with Community Emergency Response Team (CERT) trainers in your jurisdiction to provide them with pandemic H1N1 influenza training resources.

Increase awareness of the threat of a pandemic influenza and its impact on the community and give CERT participants the education and tools needed to increase preventive health behaviors and limit the spread of the pandemic influenza virus.

Santa Clara County Advanced Practice Center, revised by the San Francisco Bay Area Advanced Practice Center
 

[ PDF ]

Tabletop exercises are one of the strategies that the public health workforce can use to convene and engage their community partners. This resource provides state and local public health entities with information and guidance on the key ingredients to consider when developing and facilitating a bioterrorism tabletop exercise.

Dekalb County Board of Health Advanced Practice Center, revised by the San Francisco Bay Area Advanced Practice Center
 

[ HostedVideo, PowerPoint, CD ]

This training program guides Medical Reserve Corps (MRC) volunteer candidates through various topics that conform to the MRC Core Competencies Matrix. The tool covers various topics, including disaster preparedness, universal precautions, the Health Insurance Portability and Accountability Act (HIPAA), and other topics essential for the proper training of volunteers.

The CD-ROM includes resource links, videos, a course map, and exercises for self-assessment.

Tarrant County Advanced Practice Center
 
[ HostedVideo, PDF ]

Design and conduct a full-scale disaster exercise using a DVD-based interactive training course designed to assist public health and emergency management professionals.

The DVD includes video footage that details Tarrant County's full-scale dirty bomb disaster drill. The tool also includes an interactive training manual as well as a chapter-based lecture series focused on the design and evaluation components of a public health exercise.

Tarrant County Advanced Practice Center
 
[ Word ]

This “Best Practices Resource Guide” will help public health agencies develop and implement special policies and procedures during an emergency. Please note that this tool is currently being revised and a new version will be released in 2012.

Dekalb County Board of Health Advanced Practice Center, revised by the Multnomah County Advanced Practice Center
 
[ PDF, Word, HostedVideo, Podcast ]

Inclusive Just-in-Time Training (I-JITT) for Mass Prophylaxis/POD Operations is a comprehensive and systematic toolkit designed to support individuals leading and responding to a public health emergency. Its approach to training is aligned with best practice from the field of adult learning theory.

The toolkit consists of five components: Implementation Instructions for the Preparedness Planner, an Operational Briefing Checklist for the Mass Prophylaxis/POD Supervisor, a Field Training Guide for Team Leaders (complete with Job Action Sheets), a “Go-Guide” job aide for surge responders to utilize during an incident, and a short evaluation form to evaluate the I-JITT approach.

Multnomah County Advanced Practice Center
 

[ PDF, HostedVideo, Word, Podcast ]

Inclusive Just-in-Time Training (I-JITT) for Public Health Investigations is a comprehensive and systematic toolkit designed to support individuals leading and responding to a public health emergency. Its approach to training is aligned with best practice from the field of adult learning theory.

The toolkit consists of five components: Implementation Instructions for the Preparedness Planner, an Operational Briefing Checklist for the Epidemiology/Surveillance Group Supervisor, a Field Training Guide for Team Leaders (complete with Job Action Sheets), a “Go-Guide” job aide for surge responders to utilize during an incident, and a short evaluation form to evaluate the I-JITT approach.

Multnomah County Advanced Practice Center
 

[ Website ]

The IDER Toolkit is for local health department staff and others involved in planning and preparing for infectious disease emergencies. The toolkit integrates key elements of communicable disease control and prevention with emergency management principles, and provides a customizable, ready-to-go infectious disease emergency response plan via a variety of functional forms and templates.

San Francisco Bay Area Advanced Practice Center
 
[ CD ]
This comprehensive toolkit evolved from recognition of the need for communities to increase their preparedness for managing mass fatalities. Its focus—the care and management of the dead—is one of the most difficult aspects of disaster response and recovery operations. Toolkit materials are based on lessons learned from actual events, including the Oklahoma City bombing, 9/11, and Hurricane Katrina. The toolkit provides scalable, operational direction and tools to guide jurisdictions in creating a local plan. Highlights include: Identification of stakeholders involved in mass fatality management and recommendations for a planning process that is co-led by public health and the medical examiner/coroners office; Specific guidelines for all medical examiner/coroner responsibilities at the incident site, morgue, and family assistance center Guidance on infection and other health and safety threats; and Requirements and recommendations for managing mass fatalities during a worst-case scenario pandemic influenza.
Santa Clara County Advanced Practice Center
 
[ Website, PDF, HostedVideo, Podcast ]
This online training module serves as a companion to our APC white paper on Inclusive Just-in-Time training as well as a primer for LHD leaders and administrators in understanding the model of I-JITT and how it can be adopted, adapted, and tailored in their organization. Learning Objectives By the end of this training, the learner should be able to: Define Inclusive Just-In-Time Training (JITT) Describe how to apply Inclusive JITT in a public health response Explain the importance of incorporating Inclusive JITT into ongoing organizational training and preparedness efforts Describe how to adopt Inclusive JITT at the local level The online module uses the example of Susan, a health administrator, and the type of training she received during a mass vaccination event. Additionally, through the use of video, the module reinforces the learnings and provides examples to illustrate visually, the concepts within. Contained within the course are knowledge checks and interactive activities intended to stimulate the learners in applying the content in the module.
Multnomah County Advanced Practice Center
 
[ HostedVideo, PDF ]
This exercise guide is a rich resource tool utilizing tools previously developed by the Tarrant County APC to provide guidance on performing a public health-focused radiological exercise. The document distills key information from a variety of authoritative sources, to be used as a process guide for local health departments to perform one of the most critical but often neglected aspects of public health readiness: the operations-based or test exercise for an incident involving radioactive agents such as a radioactive dispersion device or so-called “dirty bomb.” The guide contains numerous links to planning and training resources from the Centers for Disease Control and Prevention, the US Department of Homeland Security, and Department of Energy websites. The CD also contains a 17 minute video overview of a major field functional exercise performed in November 2004 involving a simulated dirty bomb at a major NASCAR facility, the Texas Motor Speedway. This CD should be used as a didactic piece along with the DVD, “Designing, Implementing, and Evaluating a Public Health Exercise – A Dirty Bomb Disaster.” The CD covers additional operational considerations in performing a radiological exercise.
Tarrant County Advanced Practice Center
 

[ Word ]
POD 1: The Mechanics of a POD; POD 2: Facilitating Clients Through a POD. This training is designed to develop knowledge and skills by drawing upon participant experience and expertise. This approach is well suited for an audience of local public health and MRC volunteers who are leaders either within their departments or in their communities.
Cambridge Advanced Practice Center
 

[ PowerPoint, PDF, HostedVideo ]
PsychoSocial/Behavioral Response to Radiological and Nuclear Disasters is an awareness-level orientation course that addresses mental health/behavioral health issues relevant to radiological/nuclear disasters. The training incorporates elements of established disaster mental health knowledge gleaned from actual radiological/nuclear events as well as practices described in leading academic and governmental publications. Completed in September 2010 and available at no cost to NACCHO members, the course provides curriculum for educators and trainers responsible for workforce development in behavioral health response competencies for radiological/nuclear disaster workers. The CD tool provides training materials that allow public health departments, healthcare, EMS personnel, other public safety responders and public health partners to effectively understand how to provide for early detection of, and the mitigation of the deleterious behavioral health and psychosocial effects of a nuclear or radiological disaster. The course also includes exercises that cover radiation exposure devices, radiological dispersion devices (dirty bomb) or improvised nuclear devices, and how to effectively interact with the public and healthcare community via the application of Psychological First Aid and effective Risk Communication. The CD is a train-the-trainer tool that consists of didactic instruction including PowerPoint slides as presentation aids as well as practice of concepts learned using vignettes/scenarios, group discussion, and decision-making with feedback. Handouts and references also provide detail that extends the scope of the presented materials. Trainer guidance is also provided as self-study material. Training addresses the four major intervention strategies for mental health/behavioral health management of a radiological/nuclear mass casualty incident: mental health triage, psychological first aid, risk communication, and building personal and community resilience. Local health departments can use the resources on the CD “as is” or customize them for their unique needs. The product requires no special training or computer equipment other than the availability of a CD drive with optional Internet connection.
Tarrant County Advanced Practice Center
 
[ Website ]
The SPIVA Toolkit is for local health department staff and others involved in planning and implementing seasonal and pandemic influenza campaigns. The toolkit promotes community assessment as an emergency preparedness tool. Examples in the toolkit illustrate three data collection methods: key informant interviews, focus groups, and surveys. There are sections on identifying and engaging target populations and putting community assessment data to use. The toolkit includes a 7-step method to plan, implement, and manage surveys and discussion on using online tools. By using this product, staff members will be trained in practical survey and assessment techniques applicable to various public health functions. Expected outcomes are: to improve mass vaccination planning and coordination with private providers, community-based organizations, and other key public health partners; and increase staff awareness of local health conditions and potential gaps in public health preparedness to inform future preparedness planning. Onsite evaluation of this product by LHDs is pending.
San Francisco Bay Area Advanced Practice Center
 

[ Word, PDF, Podcast ]
This tool guides an experienced Local Health Department (LHD) administrator or Incident Commander (IC) through decision-making processes to allocate staff between two major types of public health operations both in advance of, and during, a public health emergency. Disease investigation (surveillance, investigation, contact tracing, and case management) due to a naturally occurring disease, food-borne outbreak, or bioterrorist event Mass prophylaxis (using medicines or vaccines to mitigate disease) While the tool applies to any incident calling for both disease investigation and prophylaxis operations, it is aimed at larger scale emergency operations requiring rapid decision-making to obtain and allocate surge staff resources—decisions that may have to be justified to and approved by authorities within, or outside of, the LHD. This tool is comprised of three distinct worksheets: Decision points in a flow diagram representing various points in disease investigation and mass prophylaxis operations Response questions for decision-makers to consider when collecting information to make decisions Staffing needs based on plans, the scenario, and specific decisions Although intended for disease investigation and mass prophylaxis operations, this tool operates within a greater public health context that may involve other interventions (e.g., isolation & quarantine, social distancing, and risk communication). This tool organizes complex information into simpler categories that will help determine resource needs based on the local situation, operational objectives, plans, and partnerships. For example: Tested plans that will achieve operational objectives. Risk communication plans to make the public an informed partner able to adhere to public health recommendations or requirements. Partner organizations that provide staffing resources to LHD operations, or that independently conduct operations. The tool includes a example emergency scenario to illustrate the proper use of the tool and a related public health decision-making pathway.
Multnomah County Advanced Practice Center